AI Receptionist for Electricians
Electrical calls range from “half my house lost power and I smell burning” to “I want a quote on an EV charger.” The first needs a safety-first response right now; the second is a sales opportunity that needs good notes. ERA builds an AI receptionist that tells them apart, follows your safety script, and gets project leads onto your estimate calendar.
You cannot answer the phone with your hands in a panel
Most electrical contractors are small teams where the owner is also the lead electrician. Calls during a job get missed, and the callbacks happen at night — if they happen at all.
Project work is where the margin is: panel upgrades, EV chargers, standby generators, remodel wiring. Those callers usually get quotes from several companies, so the one who responds first with a clear next step has an advantage.
What ERA can ask on electrical calls
- Any burning smell, sparking, smoke, or a panel or outlet that is hot to the touch? (safety script + escalation per your rules)
- Whole-home outage, partial outage, or a single circuit? Has the utility been contacted for whole-home outages?
- Repair, new install, upgrade, or remodel project?
- For EV chargers: vehicle type, garage location, panel location and age if known
- For generators: whole-home or partial backup, fuel type preference
- Homeowner, builder, or property manager?
- Address and timeline
How different electrical calls are handled
Caller“An outlet in the bedroom is warm and there’s a burning smell.”
- Is there visible smoke or sparking?
- Can the breaker for that room be switched off?
- Address?
Outcome: Your approved safety script is followed (including telling the caller to call 911 if there is fire or smoke); your on-call electrician is alerted.
Caller“We just bought an EV and need a charger installed in the garage.”
- Where is the electrical panel relative to the garage?
- Roughly how old is the panel?
- Homeowner?
Outcome: Logged as an install project with site notes; estimate appointment booked.
Caller“I’m a GC and need an electrician for a bathroom remodel next month.”
- Project address and scope?
- Permit status?
- Start date?
Outcome: Routed to the owner as a trade-partner lead with project details.
What an electrical contractor gets back
Safety-first handling
Hazard calls follow a script you approve and reach a person quickly.
Project leads with notes
Panel, EV charger, and generator inquiries arrive with the site details you need to quote.
Fewer interruptions on the job
Calls are answered while you work; you review summaries when you are free.
GC and builder calls captured
Trade-partner inquiries are identified and routed separately from homeowners.
How ERA sets it up for an electrical contractor
1. Discovery call
We walk through how calls reach you today, what a good job looks like, what counts as urgent, your service area, and how you book work.
2. Build the call flow
ERA writes the greeting, the qualification questions, the urgency rules, and the hand-off to your team — in your business name and wording.
3. Connect and test
We connect call routing, SMS, and your calendar where it supports booking, then run test calls for routine, urgent, and out-of-area scenarios.
4. You approve, then launch
Nothing goes live until you have heard it and signed off. Scope, integrations, and price are confirmed in writing before work begins.
5. Ongoing management
ERA monitors calls, adjusts questions and rules as your business changes, and handles updates — you are not left maintaining software.
Frequently asked questions
Will the AI give electrical safety advice?
Only the safety script you approve — typically telling callers to call 911 for fire or smoke and to switch off an affected breaker if it is safe. ERA does not improvise technical guidance.
Can it quote EV charger or panel upgrade prices?
Only ranges you approve. Most electricians prefer ERA to collect site details and book an estimate rather than quote over the phone.
I am a two-person shop. Is this overkill?
Small shops are often the best fit, because the owner is the one missing calls while working. Lead Recovery ($1,000 + $500/month) is the lightest option if you mainly need missed-call text back.
Can it book into my calendar?
Yes, where your calendar supports booking. Otherwise ERA captures preferred times and sends them to you to confirm.
What happens after a call?
You receive a structured summary: caller, address, issue type, urgency, and what was promised — so you can follow up without replaying a voicemail.
See how ERA would answer your calls.
Book a free 30-minute demo. Tell us how calls reach you today and what a good job looks like — we will show you how ERA would handle them, which plan fits, and what setup involves.