When it’s 102° and the AC quits, homeowners call until someone picks up. ERA is the 24/7 AI receptionist for HVAC contractors. It answers every call, triages urgency, texts back missed calls, and books service calls into your dispatch calendar — so you capture peak-season demand instead of losing it after hours.
The first heat wave or hard freeze sends call volume through the roof — and a huge share of those calls come after hours, on weekends, and at night. If they hit voicemail, that homeowner calls the next HVAC company before you ever hear the message.
ERA answers every call instantly, triages emergency vs. routine, captures the system and symptom, and books the service call — so your trucks stay full through the season’s busiest swings.
Yes. ERA answers 24/7, identifies true emergencies, captures the system and symptom, and either books the call or escalates to your on-call tech based on your rules.
ERA checks live availability and books service calls into your calendar, then texts the homeowner a confirmation and notifies dispatch with the details.
Yes — ERA can mention your maintenance plan or membership consistently on qualifying calls, exactly the way you’d want a great receptionist to.
Most HVAC companies go live in 1–2 days, so you’re covered well ahead of the next heat wave or freeze.
Book a 30-minute call. We map your HVAC call flow and show you how ERA answers, triages, and books service calls — 24/7, all season.